Wells Fargo & Company Credit card department,
I sent a check to my credit card company, Wells Fargo, on - - for a bill due on - -. They claim that they did n't receive it until - - and they charged me a late fee of $15.00 plus interest ( $5.00 ). I know the mail is sometimes slow but it does n't take over two weeks to get from - to -. I called customer service and they took off the late fee " as a courtesy '' but I still have to pay the interest. This is n't the first time this happened to me.
Wells Fargo & Company customer in New York
May 03, 2016
* Source: CFPB Complaint Database
Wells Fargo & Company response to complaint:
Closed with monetary relief
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