The Huntington National Bank Bank Account Or Service Complaint

The Huntington National Bank Bank account or service department,

Checking account Deposits and withdrawals Ohio

My mother passed away unexpectantly on - -. She had a checking and a savings account with Huntington Bank. My grandfather ( her father ) went to the bank and informed them of her passing. He was told that she did not have a beneficiary listed, and therefore they could not tell him any info regarding her accounts. I opened an estate, and was appointed commissioner. The judge issued a certified copy of the order to release the funds to me so that I could reimburse my grandparents for the funeral. The order stated the funds could not exceed $1000.00, which we knew she did not have more than that. I took the order with a copy of the death certificate to the bank in the - - - ( -, OH. ) and dealt with " manager '' -. First of all, she admitted she had no idea how to handle this situation. I feel someone in a " higher up '' position should be familiar with dealing with these situations. People die every day. Anyway, she called someone and sent over the paperwork. She was told at that time that I needed the original death certificate, which my


the funds. Now, this order specified that the funds should not exceed $1000.00 and that the purpose of the funds were to reimburse for funeral expenses. Honestly, I would love to know how a funeral could cost less than $1000.00, and why it was necessary to make me wait again. This " supervisor '' of LEGAL should have been able to look at this order and recognize what it was, and the funds should have been released way before all of this run around. In the meantime, funds were withdrawn, and my grandparents lost out on over $200.00 because no one ever put a hold on the account, even after being notified of her passing. The gentleman that did finally help me Tuesday evening was wonderful. I wish I remembered his name. He was sympathetic, professional, and could not understand why I was given such a hard time. This was all over $640.00. It was ridiculous and disappointing that this bank ( which is my bank as well ) could not help someone in a very needy time. My attorney had to send a subpoena, and all of this could have easily been avoided had the employees been educated on what they were supposed to do, and what an order from the court looks like.