TD Bank US Holding Company Credit Card Complaint

TD Bank US Holding Company Credit card department,

Billing statement Missouri

TD Bank issues and extends credit for Nordstrom branded credit cards. The periodic statement issued is misleading. On page - of the periodic statement, they offer payment options. It states " We offer many convenient ways to pay your bill - pay by phone at - .... '' When you call this telephone number you do not ever get an option to speak to a representative or receive an option to pay your bill. When the telephone number is called all you hear is advertisement/solicitation - after another, nothing else. For example, I called and I heard advertisements/solicitations for -, - --, - -, multiple vacation offers and coupons. Never once were you given an opportunity to bypass these ads or given an opportunity to pay your bill as stated on the periodic statement. This is misleading, unfair and deceptive to consumers. For example, I do not have possession of my physical card and would like to pay my bill. I ca n't set up bill pay with my financial institution as I do not have the full account number. I ca n't choose online payment at norstromcard.com as I do not have the full account number. My only options are by phone or mail. Due to the timing and not wanting to incur a late fee, I chose pay by phone. It feel like a bait and switch by telling consumers they can pay at the aforementioned telephone number and that number is actually just solicitations.