Conventional fixed mortgage Application, originator, mortgage broker
Axia Financial, LLC Mortgage department,
Conventional fixed mortgage Application, originator, mortgage broker California
Near the end of a new mortgage application with Axia Home Loans in - - Nevada, during the 72 hours after receiving the final declaration notice, I cancelled the application. I then opted to complete the purchase for cash as the first escrow extension was about to expire and place the purchase in jeopardy. Days later, I received a statement of credit denial from the Axia Home Loan company in which they indicated the loan was denied due to credit issues. After a follow up email to the loan producer - - she assured me that my credit was fine and not the reason our business ended. She then asked for a few days to remedy the misinformation. When that time frame expired, I tried to contact her by phone in a final attempt to allow them to change their action and furnish a letter of termination. At this writing, I have received no further contact. Senior loan processer - - was also familiar with the application details and cancellation. She too offered correction to what I believe to be the punitive credit declaration.
Axia Financial, LLC customer in California
Apr 11, 2016
* Source: CFPB Complaint Database
Axia Financial, LLC response to complaint:
Closed with explanation
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