U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

My bank, U.S. Bank, committed deceptive, unfair and abusive acts and practices ( UDAAP ), as defined by the Dodd-Frank Act of -/-/-, as my mortgage lender and personal banker. In -/-/-, I tried for a HAMP program but was Deceptively shuffled to a loan modification even though I reported unemployment income and could have qualified for a better program. I was Abusively rejected in application process and had to start all over in the 11 months it took, served by - different - Relationship Managers who would have no continuity with my application, the rules Deceptively hidden, leaving me the applicant having to ask for the rules. I had to repeatedly call and ask to find out during this nightmare of a year, even buy fax software so as not to miss deadlines by minutes they required. One promised me my big and small loans would be combined and I would get a lower APR, - -. Yet I did n't, and I was compounding interest while in loan mitigation AND getting socked with NSF and late fees. I even heard the evil glee in the voices of the - phone consultants when I told them I was a


home. It ended with U.S. Bank Unfairly coercing me into accepting a Trial Payment Program ( TPP ) and Repayment Plan with less than 10 days to sign, Unfairly pay double payments, with no rules transparently revealed to me - AND send my first checks. After promising me Affordable housing program over the phone - big loan package at a lower rate with smaller house payments, I got a loan mod at the same rate for my larger loan and a TPP for the smaller loan with double payments for 2 years, with their " waterfall decision tree '' deceptively hidden. I did report unemployment income, yet I was disqualified for that program. My resulting mortgage payment was $ -/mo more than I 'd been paying originally ( $2800.00 ). Again, deceptive and abusive! When I complained, their response merely regurgitate the results of my loan mod ; it did nothing to clarify or ameliorate the problem! They even had the gall to put my home into foreclosure 3 times, once when I did n't make my repayment payment by -/-/-, once cancelling my plan without warning, sending me the plan 's rules with this cancellation notice. On the customer-facing end of their bank, because they put me into foreclosure, and another time their grossly ineffective technology failed to move me out of loss mitigation/foreclosure in the system, they told me I had to pay in person at a teller. Then it had to be processed by hand instead of by wire, so I would be late and be charged more fees. These are the many examples of utter incompetence and gouging of the consumer where U.S. Bank took advantage of me, and I should be suing them in court for -, considering the interest I was charged during my loss mitigation process that I ended up paying back when I paid off my mortgage with the sale of my house, the value I lost on selling early, and the money I could have saved with an affordable plan, not to mention destroying my credit rating, which wo n't be repaired till -/-/-. Just getting back on my feet after a year of - and working full-time again, I could n't afford double my mortgage, so U.S. Bank Unfairly squeezed me out of my house and forced me to sell it early -/-/-. I could have kept it 1 more year and made $100000.00 more in a hot market, - -, CA. I had to rent my home for $3100.00, move to a temporary apartment in - - for a better job -/-/- for $2700.00, where housing is rare, and I was still losing money on housing with my new mortgage at $3900.00. US Bank stole and cheated more than $25000.00.