Amex Credit Card Complaint

Credit line increase/decrease

Amex Credit card department,

Credit line increase/decrease Indiana

Since 2005 I approximate that I have had at least - different AME- cards. Those would be personal credit cards. I own - - so maybe another - or -? I know my husband has had at least -. -. I have had access to - AME- credit cards in the last 11 years. I was so grateful to have so many credit cards because those cards were what enabled me to juggled the finances of my - - and maintain financial sanity at home. So when I was trying to book some Delta flights for my son and a friend to fly to - for a scouting event, my husband to attend a family friend 's funeral and an employee 's flight for a weeklong conference, I was amazed by the lack of empathy on the part AME-. Over the last 9 months I have had a false tax lien placed against me by the State of - Department of Taxation. I am still trying to have it removed from - but - and - have both deleted it from their records.


-/-/-. I sought out the VA loan in -/-/-. I own - -. I reached out to those same credit cards that once saved me and AME- had decreased my credit limits. This act injured my life twofold, first, my personal finances became very tight but I still managed to pay our bills and secondly my Credit Score took an unrecoverable nose dive. When AME- lowered my credit limits my Credit Card Utilization increased causing my Credit Score to decrease. I have a - % Payment History. I am not a credit risk. Since then, I have been denied numerous times for all types of loans and credit increases. I requested a $5000.00 increase on a business card for inventory in my retail but because of my credit score was poor, the bank that holds all of my business accounts, said " No. '' When I asked her why, she said, " Your credit card utilization is too high. '' If my credit limits had not been decreased I would only need to be dealing having a falsely placed Tax Lien on my record. Earlier this week, my son got the okay to go to the - - -, a -, and he and another boy needed flights to - for this trip. Because, my son has just made - - and turned - in a matter of weeks, I thought it would be a nice gesture and get him a - ticket. But that would n't be right for him to sit alone in -. So, I used my first class companion ticket and now both scouts are flying in first class. When I went to purchase the tickets the system would only allow me to use my AME- Delta Select credit card. Being forced to do so, I did. Then yesterday morning my husband got the call that his friend 's father had died. I attempted to book him a flight paying with miles from of my Skymiles account and once again I was only allowed to use my AME- Delta Reserve Card. BUT this time I could n't, my card was now over its limit. So I booked my husband 's flight on - - because they accepted my other credit cards. Last night I needed to book another flight, this time for an employee to fly from - to - for business. I decided to call AME- to ask for a credit increase so I could use my AME- Delta Reserve credit card to purchase my Delta flight. They denied the increase based on my incorrect credit score. How do you have a - % repayment rating but a low credit score? That 's a separate complaint for a different company. I ended up calling Delta and buying her a coach ticket over the phone using a different credit card. I need my ability to obtain loans and credit. Please help.

Amex customer in Indiana
Apr 10, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
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