Bank of America Credit Card Complaint

Bank of America Credit card department,

Late fee California

I have an account with AAA - - - since -. About a year ago I placed this account on auto-pay since I trusted them and this card had the best APR. In - of - ( - ) I noticed late fees and started checking back into my account. I call Customer Service and they only returned - of the late fees. The total still left on the account, when I checked -/-/-, was $310.00. They were taking the payments out 2 day after the due date. I did not ask for any specific ic date of the month ; only requested auto pay. I called several time to address this issue and ask for return of late fees. Dates : -/-/-, -/-/- ( - late fees returned ), -/-/-, -/-/-, -/-/-, -/-/-. On -/-/- I spoke with - - who opened a case # - which would ( per his supervisor ) research and return ALL late fees. He also said someone would call me about this case. On -/-/- I was told the case was still under review. As of today no further refunds have been made to my account and no one has called me back.