CIT Bank National Association Mortgage Complaint

CIT Bank National Association Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Massachusetts

I am a home owner in the state of Massachusetts. I have fallen under a financial hardship ; I been trying to work with my bank and provided them with everything they have asked for but One West Bank is refusing to assist me and this situation is putting my family and I under an amazing stress same as they did in the past. In - I applied and was found eligible for a HAMP modification trial plan. I was instructed to make - trial payment on time to then be place on a permanent modification ; I made over - payments towrd such offered mod but I was never permanently modified, as continued making the payment then the bank stopped taking my payments and denied my modification for an invalid reason of missing income documents after I had been informed the bank had received all documentation requested and the bank violated the agreement as after - trial payments I was to be permanently modified. On or about - - I re-applied for a HAMP, the bank acknowledged receiving all documentation requested but are denying me for HAMP stating that I failed in - that is inaccurate as mentioned above I made over - trial payment but was never modified. I am requesting your office to look into One West Bank behavior and review in my case