Dovenmuehle Mortgage Inc. Mortgage Complaint

Dovenmuehle Mortgage Inc. Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Texas

On - -, - I had a water back up into my home. - - -, - a remediation company removed sheet rock, took up floors, and determined cabinets would need to be moved from the home. They had fans in the home until - -. The insurance company wrote a check at this time for $28000.00. This was mailed to the mortgagee company on -/-/-. An additional check from $10000.00 was sent on -/-/-. The only checks I have received to pay for my repairs was $480.00 on -/-/- and $12000.00 on -/-/-. I was told on -/-/- they would pay - out to the contractor and I and then - at the halfway point and the remainder once it was finished unless I showed them paid in full invoices. I started sending paid in full invoices via fax and email on -/-/-. The contractors estimate was sent on -/-/-. I called every three days as instructed for status. They did not confirm receiving anything until -/-/- at which point they acknowledged receiving the - versions I sent. The girl promised she would upload my file for review herself. On -/-/- this still had not been done. I spoke


then what I owed him since I am supplying all the materials. I am unable to get the remaining funds even with a lien wavier signed and notarized by the contractor and paid in full receipts from the contractor and from the supplies. If you are not the correct person to complain to please let me know. I have a lot more information and dates just want to verify this is the correct place to file a complaint before I continue. I will attached a summary up until -/-/- of my receipts and correspondence. I have the remaining information and supporting documents if required. I am truly at a loss on how to handle this.