PayPal Holdings, Inc. Money Transfers Complaint

PayPal Holdings, Inc. Money transfers department,

Domestic (US) money transfer Other transaction issues Iowa

PayPal has a major flaw in their system that they refuse to address. They keep blaming the consumer and its costing people hundreds of dollars. I have - bank accounts listed on my PayPal account. The first account we will call " Default Account ''. I authorized a transaction but I wanted to pay out of my new account, we will call it " Account - '' for now. I selected " Account - '' at checkout. The screen said " Your payment type has been changed '' indicating that I was now paying out of " Account - '' instead of the " Default Account. '' A day later I noticed that PayPal had instead withdrawn money out of my " Default Account. '' I was upset because this cause the " Default Account '' to overdraft, resulting in a $32.00 NSF fee. At


A couple days later I tried to do the same thing. I made a purchase and chose " Account - ''. The checkout screen gave a message that I had correctly updated my account choice. Again. I was confident I had done this correctly and went ahead with the transaction. One day later I called the company I was purchasing from to make a change in the product. They had to refund and recharge the same account to make the change. I was fine with this since I KNEW I had selected " Account - '' A couple days later both transactions went through my " Default account '' instead of " Account - ''. I was - % sure I had chosen " Account - '' during checkout and yet PayPal reverted the transaction back to my " - Account. '' I now have a total of $96.00 in NSF fees because PayPal is selecting the " Default Account '' every time instead of updating to the account that the consumer selects. Over the next week that company kept retrying the PayPal default and eventually I had a fourth NSF fee. I was powerless to stop this. I now have $120.00 in NSF fees, all because PayPal chose the wrong account. I only authorized " Account - '' and never authorized the " Default Account. '' I called and asked PayPal to refund the NSF fees and they refuse. They refuse to even admit that their system is causing this error. I asked them why they allow - accounts on file if they ALWAYS choose the default account but they wo n't answer because they do n't want to admit fault. I know PayPal wont admit to their error but at this point it is BEYOND the $120.00. I know this must be happening to other people ... eventually there will probably be some kind of a class action lawsuit. But in the meantime PayPal is ripping people off and refusing to fix their mistake. If this does n't require the help of the Consumer Protection Bureau I do n't know what does.