Platinum Home Mortgage Corporation Mortgage Complaint

Platinum Home Mortgage Corporation Mortgage department,

Conventional fixed mortgage Settlement process and costs California

Dear CFPB : I had the worst experience with Platinum Home Mortgage ; delays in communication and Internal Revenue issue that was brought to our attention on -/-/-, this was literally 10 days prior to finalizing and closing escrow. Platinum Home Mortgage ran our - as of -/-/-, which they had ample time of 43 days to address this issue. I truly believe Platinum Home Mortgage is in violation of TRID. I have attached my letter to - - -, - of Platinum Home Mortgage, sent on -/-/-, seeking resolution and assistance. I have attached corresponding e-mails from - -, - - - and - - - , In-House Counsel of Platinum Home Mortgage.


have caused you. Please sign the below acknowledgement and email or return to me at the address shown in the upper left hand corner. A check will then be issued and sent to you via certified mail. You acknowledge that acceptance of such reimbursement forever releases and discharges Platinum Home Mortgage Corporation and its successors, assigns of any and/or other compensation of any nature whatsoever, both known and unknown, against Platinum Home Mortgage Corporation, including any and all claims under federal and state law. '' I did not sign. Platinum Home Mortgage has not addressed my issue concerning my Buyer/Borrower Escrow Closing Statement, which list IRS Payment of $1600.00 which legally states on the Escrow Closing Statement, which we legally signed a binding agreement of Escrow Fees, my husband and I executed the Escrow Closing Statement Agreement on -/-/-. Platinum Home Mortgage never revised IRS Payment from $1600.00 to $4400.00 a difference of $2700.00. Platinum Home Mortgage was to make a wire deposit of $25000.00 into our checking, as promised by - -, Mortgage Consultant of Platinum Mortgage and - -, Notary of -. We also received a generated Closing Disclosure sent by Platinum Home Mortgage Corporation in -, -, which stated IRS Payoff of $1600.00. - - indicated, if we wanted to close on -/-/-, we said, yes. - - confirmed our loan was recorded on Fri, -/-/- and funds would be available on Monday -/-/-. We confirmed with our bank Mon, -/-/-, Tues, -/-/- and the morning of Wed, -/-/- and no funds?? No communication given by Platinum Home Mortgage. We then receive a call on Wed, -/-/- from - -, Escrow Assistant & Office Manager of - - in - -, - - indicating our funds were wired and payoffs were completed. We inquired as to why the payoffs and monies were n't wired until Wed, -/-/- to our account as promised?? - - indicated Platinum Home Mortgage did n't want to send the pay-off to the IRS of $4400.00, they were going back and forth with -, as to whom was going to send the IRS payoff?? - - still had the IRS funds and had n't sent out for payment. We were verbally told by - - on a conference call. As - had our Escrow Closing Statement- fully executed by us, which stated IRS Pay-off of $1600.00, which - - confirmed the stated pay-off amount. Platinum Mortgage did not mention this conversation on their corresponding e-mail/letter to us on -/-/-. - - held the payment to the - - due to my instructions, until we resolved, but clearly due to Platinum Home Mortgage hesitation. I communicated with - -, I would be reaching out to - - -, CEO of Platinum Home Mortgage and I would be seeking legal counsel for resolution and -