Amerisave Mortgage Complaint

Amerisave Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Georgia

I contacted Amerisave Mortgage and spoke to - -, one of their loan officers. I told - that I was turned down for a mortgage loan last summer. I told him I found another property and that I am looking into finance. I specifically told him that I need him to prequalify me before incurring any expenses. He asked me a good number of questions about my income, assets and liabilities. I answered him truthfully. He assured me then that he sees no problem in me getting the loan. He said he will email me a pro-approval letter to give to Seller, and proceeded to ask me for my credit card in order to obtain an appraisal. I am not sure as whether he asked for my credit card info during our first conversation or at a later time. After a month of dealing with loan processor, my loan was declined because my loan to income ration was - and not - I told - - as well as Amerisave Customer Relations that due care was absent dealing with me, that the loan officer should have had doubt about my qualifying in view of prior rejection, and should have been more thorough before costing me money. I asked for $940.00 in expense reimbursement, but Amerisave declined taking any responsibility. PS : I asked Customer Relations to look over the recorded information between me and the loan officer. Customer Relations replied the tape was erased.