Bank of America Credit Card Complaint

Bank of America Credit card department,

Customer service / Customer relations North Carolina

I 've had a FIA - Credit Card since -. I set up the account so my monthly payment would automatically be debited each month from my checking acct. I paid of the balance in - -. In - - they debited my acct. for $100.00 even though I had a " - '' balance. I called they refunded my $100.00. On - they again took $100.00 from my acct. I called and spoke to - different Customer Service personnel, who stated it would take -6 business days before my money would be credited back to my acct. Because I had no idea they would debit my acct. for $100.00 I have bills that will be returned for insufficient funds. No one I spoke to today would acknowledge the fact that they made the same error not once, but twice. The last supervisor I spoke to, her name was - would not transfer me to her supervisor, she said she would have her call me within 48 hours. I would have appreciated someone having the courtesy to at least escalate this issue so the money would be placed back in my acct. in a more expeditious manner. They were not willing to assist me in any way and I think someone at FIA owes me the courtesy of replacing my money, since there is no mistake that they had no right to debit my acct. which has had a zero balance since -, -. I would greatly appreciate any assistance in escalating this matter. Thanks!