CIT Bank National Association Bank Account Or Service Complaint

CIT Bank National Association Bank account or service department,

Other bank product/service Account opening, closing, or management Colorado

This complaint concerns the ability of consumers to reach, communicate and deal with, the department in the Bank that handles IRA accounts. My daughter had an IRA account at OneWest Bank in - -, California. She passed away, and I am her heir, and the court-appointed " personal representative '' of her estate with Letters of Appointment from the Court. My regular banker who handles deposit accounts at OneWest tried to get the IRA section 's attention to deal with my daughter 's -. They essentially blew him off, never sent me any email or called me. I tried to call the - section of the bank and was told I could not speak with anyone if I did not have my daughter 's - account number. Apparently, the - section is completely insulated from customers and will not talk to customers or court-appointed administrators. If that section of the bank is unresponsive to the retail section of the bank and will not speak with me, how do I make a claim or get the money from my daughter 's - account? Beyond that, there seems to be a marketing violation of the California unfair competition laws in that the separation of the - section from the rest of the bank and that section 's refusal to deal with the public is not clearly or adequately disclosed. They want to market and sell - but not service them. That is - service and not disclosed.