Bank of America Credit card department,
I made a payment to my Bank of America credit card on - -, - for the amount of $99.00. BOA processed the payment to an incorrect account, a " - '' was included to my already saved account number. After this I did not received any letters notifying me of the return payment. The next month I was charged and additional $25.00 for the " missed payment '' and my granddaughter and I called called customer service on - -, - cancelled the account. At that moment we made the payment in full of the account for the amount of $180.00 and were told no we had no pending balance. Next month $1.00 were charged for " minimum interest charges '' on an account that was closed. BOA made an unauthorized charge of $1.00 to the account that was return " unpaid '' and send me a letter notifying me that the payment was retuned and that additional fees associated with the transaction were applicable. An additional $1.00 charge was included on my billing statement of my already closed account. Today I made a $3.00 payment to cover this charges, because I do n't want my excellent credit history damaged by this situation.
Bank of America customer in Puerto Rico
Feb 17, 2016
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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