RP Funding Incorporated Mortgage Complaint

RP Funding Incorporated Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Florida

I chose RP Funding as the mortgage company I wanted to use for my refinance of my home based on commercials saying they would cover all closing costs. I owe - on my home, and am looking to refinance for a larger amount to buy another property for cash to live in or possibly flip to resell. I was also going to be putting 20 % down on the new property out of my own savings account which left me with a loan amount of $ -. I was pre-approved by RP Funding for this amount and was told put the deposit down on the new property for -. - - guaranteed that I would have no problems getting this loan due to my high credit score and also my low mortgage on my home. I completely trusted her and let the loan process take place which lasted - - months which was way longer than I was told. The process took so long because over a month later, - - called me to ask all the questions about the loan all over again like I was reapplying! I thought that for the entire month I was waiting on underwriting


the whole process over again with RP Funding! She asked for all my information yet AGAIN and now I am waiting on underwriting. I was told by - - that we could close by - -. Once again I waited over a month, having to ask for another extension to purchase this new property for cash from - - -. They gave me another extension based on my proof of funds from RP Funding. -/-/- comes around, I am concerned about closing on time because I do not want to loose my - deposit. I called - - at RP Funding numerous times. She decides to finally return my call the day before I am suppose to close and tells me that underwriting came back with a counter offer that is - short of the loan amount that I need! I do not have time to come up with another - out of my pocket on top of the - that I am already putting down in less than one day! Because of RP Fundings mistakes of lack of communication, loosing all my info after starting the process a month later and then telling me the day before they guaranteed I would close on the new property, I have now lost - on my new purchase. I am devastated and furious at this point so I call the COO of RP Funding, - - and explain what happened. She says she is going to open up an investigation about my case. She promised to contact me after about 4-6 weeks to let me know if RP Funding was in fact wrong and would return the deposit money to me. Its now been 8-10 weeks, and I have called, emailed SEVERAL times and I have been completely ignored. RP Funding does not care to return any of my calls, emails and have completely ruined my chance at purchasing anything else in the future. I am very upset and demand an answer from RP Funding.