Wells Fargo Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

Wells Fargo Bank account or service department,

Other bank product/service Account opening, closing, or management Texas

I had a safe deposit box for about 15 years at Wells Fargo Bank in -, T- ( Specifically it was the branch at - - -, -, T- - - Safe deposit box - ). I was told when I first paid for the SD box that I would receive my deposit back as long as I return both keys to them when I relinquish the box. Last year, I relinquished the box and returned both keys to them. The representative told me, " Just sign this paperwork and I will get you your deposit back. I signed the paper which said that I have received the deposit back. At first, I was hesitant about this, but the representative assured me that he would return my deposit. So, I signed the paperwork. As soon as I did, he said, " We have no record of you putting down a deposit. '' Then he asked me to leave. I tried to contact Wells Fargo about this a few times over the year, but each time my request for my deposit back was unanswered. I simply want my $100.00 deposit back.

Wells Fargo customer in Texas
Feb 08, 2016

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with explanation

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Contact Wells Fargo

http://www.wellsfargo.com/
(866) 249-3302
[email protected]
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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