Union Bank Bank Account Or Service Complaint

Union Bank Bank account or service department,

Checking account Problems caused by my funds being low California

I have online bill pay through Union Bank. In -, I had - bills to be taken out on - -, totaling $220.00. Because of the holiday on - -, they paid these - bills on -/-/2015, overdrawing my account and then charging me $33.00 for each online payment. ( $130.00 total ) I have my small pension automatically deposited on the - of each month, so my money was not in there on -/-/2015. I phoned them and asked for that $130.00 overdraft fee returned and they said it was not the banks error so they would not return the fee. I said it was the banks error because they paid my bills early and they disagreed. I told them I would file a complaint with the CFPB and they said they would give me $99.00 back, but not all of it. I told them I would still file this complaint if they did not refund the entire amount. I, then had - checks presented and because I was overdrawn the $31.00 ( because I had not gotten the entire overdraft penalty back ) they charged me another $66.00 overdraft penalty. I phoned the temporary branch manager to talk


banked with them for 30 years. I have my SSI and Pension automatically deposited. They are brutal charging the fees and heartless when I need help. I only have 2 more years on my mortgage, so I am happy to not have much longer to deal with this horrible!!! bank. When the banks were having their charges look into by CFPB I mysteriously had a deposit made into my account by UnionBank, not telling me why! I am thinking it was for past fees they charged me that they should not have charged me initially. As I see it, they owe me $33.00 from the early payment of my bills online and the $66.00 they charge me because they would not return the entire $130.00 overdraft fee. Thank you for looking into this complaint. -