CIT Bank National Association Bank Account Or Service Complaint

Checking account Account opening, closing, or management

CIT Bank National Association Bank account or service department,

Checking account Account opening, closing, or management California

On - -, 2016, I was checking my checking account and noticed that there was were - charges on my account debit card that were not made by me to - establishments in - -, Ca. I have NEVER in my life been to - -, Ca. so because it was -, and ALL banks were closed I could n't get in touch with my bank to dispute these obvious erroneous fraudulent charges. So on the morning of - -, 2016, I called my bank to notify them of the above mentioned, as they also concurred that this was noticed as suspicious activity on my debit card by them. So they would terminate my existing debit card, and re issue a new - to me. I was fine with that and that it would be 7 to 10 days until receipt of a new -. On - -, 2016 I go to the - - branch where I do almost ALL of my banking at, and ask the teller - to check to see where/why I have n't received my debit card yet because I need it to exist daily, and that it has been more than 10 days, and


promoting, and attempts to sell me on opening up a new account with him. I tell him I 'm not interested, and he looks at me as I some -. He then commences to ask me for my ID when he sitting there with my debit card in front of him, and he knows that I a regular customer at the branch, and that I was sent to him from the teller - to follow up on my situation. So with his funky - racist attitude, and horrible lack of the service that I need this a - calls the back office, and commences to start dialog with them like 'm some - imposter. Fully well knowing that I am not, he was - off because I did n't want to hear anything about opening up a new account with him. So I terminate the conversation, and ANY further dialog with him, request that he give me my debit card back, and leave the branch. Still with my debit card issue unresolved. So on Friday - -, 2016 I finally receive my debit card in the mail, I attempt to activate it. and am told by the automated response that my card CAN NOT be activated. I call the Client Care Center on - -, 2016 to attempt to activate my card again, and am told by the representative that the card CAN NOT be activated, and that - - authorized that it NOT be activated. - -, 2016, I call - - at the - - -, and am told by her in, and with a very disrespectful racist tone that my card would NOT be activated, and that One West was closing my account because I was on checksystems. Fully not knowing why I was on -, I call them, and am told that I had a previous account with another institution, and had a outstanding NSF balance of $280.00, which again I was unaware of, nor had I ever been notified by the other institution. So being the forthright person that I am, I contact One West - - Branch, and am told by the branch manager that - that all I needed to do was clear up the outstanding NSF with the prior institution, provide proof of payment, and that my account status would be fine ... I 'm still getting the - racist treatment from everyone at One West, nothing has been resolved to my satisfaction, and I wll be cashing out anything that I have with One West 's name on it. The only exception in ANY service that I have received has been from private client rep - -, who has bent over backwards to assist me with this matter ( probably because she 's -, and knows how One West internally discriminates, and operates ). If you recall, One West Bank was at the forefront of discriminatory conduct in real estat

CIT Bank National Association customer in California
Jan 27, 2016

* Source: CFPB Complaint Database

CIT Bank National Association response to complaint:
Closed with explanation

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