First National Bank of Omaha Credit Card Complaint

First National Bank of Omaha Credit card department,

Credit line increase/decrease Wisconsin

On - - 2016 I made a significant payment to my - - First BankCard - credit card in preparation for our family vacation in the - Keys. I wanted to have security when traveling ensuring a great trip and no financial worries. I had called to notify the credit card company on the - that I would be traveling starting the - and made a $3000.00 payment to the card. The money was directly taken from my checking account and available the next day. I had never made a late payment on this credit card or any other debt I owe. My credit limit was set at $4500.00 and had been since I received the card a year ago. During the trip, I used the card for everything, then - night we were eating dinner and I went to pay for it. The woman said the card was declined! I told her that was impossible and to run the card again. She said it was still declined so I


When I arrived back at the hotel I went into my credit card account to see what was going on. To my HORROR, it indicated that my credit limit had been changed from $4500.00 to $2600.00 leaving me with NO money! I called customer service and talked with a rep then her supervisor ... .they said that they can drop the limits at any time, and that they sent me a letter that day! They did not care that my family and I were STRANDED and had NO MONEY! To say there are no words to describe how enraged I was is an understatement. I can see making an adjustment if need be but when I was on vacation and it was documented in their system that I was on vacation and would be using this card ... .that is totally wrong on all levels of human decency!