Savings account Account opening, closing, or management
The Huntington National Bank Bank account or service department,
Savings account Account opening, closing, or management Ohio
I had both a checking account and a money market account with Huntington Bank. I transferred the money from my money market to my checking account and then wrote a check in order to move the money to another bank with higher interest rates in -/-/-. I then requested that the accounts be closed. My checking account got closed out but the money market was left open. In -/-/- I was charged a $ 20 monthly maintenance fee. I spoke with a man on the phone who said he would take care of the fee and have the account closed. However, I was charged another maintenance fee in - and then I was charged - extended overdraft fees of $25.00 each in -/-/-. Someone from Huntington called me and I explained things and they stated they needed to talk to their supervisor. I never received a call back. I called Huntington on -/-/- and spoke with Customer Service. They said they would file a complaint for me and someone would return my call within 15 minutes, but that I needed to call on Monday and talk with an Account Closure rep. No one ever called me back. I called on Monday -/-/- and the man I spoke with was n't able to help. I asked for a supervisor and after waiting 20 minutes on hold, a supervisor who would only give the name of -, said she could n't help me - I needed to be transferred to customer service!! I said I would not be put back on hold and requested a call back. She said this was not possible. I was not able to hold any longer. Obviously, I just keep getting a big run around. I want my account closed out and all these erroneous fees removed. I also want to be sure that nothing is reported to a credit bureau
The Huntington National Bank customer in Ohio
Jan 11, 2016
* Source: CFPB Complaint Database
The Huntington National Bank response to complaint:
Closed with monetary relief
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