Bank of America Credit Card Complaint

Bank of America Credit card department,

Customer service / Customer relations Massachusetts

I have a - American Express credit card. I have not used it since -/-/-, and due to a return credit, have, or had, a credit balance of $18.00. I looked at my account online -/-/- to research a prior purchase to discover - fraudulent charges, - - -/-/15 for $870.00 to a liquor store in -, -, - to a fast food place for $3.00 in - and $25.00 Service. I live in Massachusetts and have been with family in -, - from -/-/-. I have not been to Michigan and the charges are not mine, clearly an error or fraudulent. I called the credit card number and was speaking with - - - - - - questions are concerning and most annoying - - - like how long at my address, how many bedrooms in my house, my driver 's license number, my social security number, what days will I be driving back to Massachusetts - - - - I finally became concerned and suspicious about the nature of quantity of questions, and she said she would not do anything about it. Compounding, I did not have total privacy in answering questions and I was on a cell phone. A statement was issued the following day requesting me to make payment of $860.00 after losing my credit balance of $18.00. - - at American Express was obnoxiously uncooperative.