Bank of America Credit Card Complaint

Bank of America Credit card department,

Customer service / Customer relations California

On -/-/- we were notified by email of possible fraudulent activity on our Bank of America credit cards. Our cards were cancelled, a fraud report generated, and new cards were promised to arrive -. On -/-/- only - card was delivered ( 1 day late ) for - of the - account holders. A complaint was then issued for missing card. New card promised to arrive -. -/-/- Received shipping notice that missing card was delivered ( again 1 day late ), but no card had actually arrived. Complaint issued. On the same day there was further suspicious activity ( a declined - cent charge ), so both card were cancelled. - new cards were promised to arrive -/-/-. As of -/-/-, no cards had arrived. Called BofA, and they said cards were never mailed ( admitted their mistake ). They said the order was still " processing ''. We were told new cards would be expedited and would arrive on -/-/-. On -/-/- we received an email from BofA saying new cards would arrive in 5-7 days. I called again, and they said they would expedite a different set of cards that would arrive on -/-/-. I 'm not holding my breath!