Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Transaction issue California

I applied for a Wal-Mart - credit card back in -. I purchased an item last - - with my Wal-Mart - card ; I ended up returning item for a refund a year later - - - ) from the hardware store. In Spring -, Synchrony Bank announces via mail to all cardholders they will drop - in exchange to form with new merchant, -. The hardware store, Lowe 's, returned amount back to the - card with the old account number, still under the same bank, Synchrony. 2 weeks later, a representative from Synchrony Bank said that they received an overpayment of an accredited amount to my name in the form of $260.00. She stated that in order to obtain back that money, I would have to go to Lowe 's for the refund. Upon discussing for refund, Lowe 's in-store customer service rep stated their refund policy recompenses are sent back to cards and stated that they no longer have that money and then said to re-check with credit card vendor. I then called Synchrony Bank customer services, after - attempts to retrieve - Card information regarding where this money supposedly refunded disappeared to, they finally said that they could not help me anymore. Synchrony Bank claims that since they are no longer with -, they no longer have any responsibility on the whereabouts to where this money got funneled to. Not given an explanation or attendant to whom I could speak to help me find a contact to tracking down a solution, it 's hard not to feel helpless in this situation. Since - is the only channel to get this refund back, I hold them fully responsible for not taking any capable action to at least assisting me to get this money back. I have no other alternatives, just a concerned customer having an issue with a card I make timely monthly payments to. Thank you for your time.