NetSpend Corporation, a TSYS Company Bank Account Or Service Complaint

NetSpend Corporation, a TSYS Company Bank account or service department,

Other bank product/service Making/receiving payments, sending money New York

I am writing to you at this time because I do not know where to turn with this problem. I have been going back and forth with Netspend, which is affiliated with -, since - -, 2015. On - -, 2015 - fraudulent claims were charged to my Netspend account. - of the charges were made at - for $110.00 each charge. The other charge was made from - shop in Florida for $110.00. I am a - year old woman residing in -, NY with neither a - account nor a do I own a car. When my son noticed these charges on - -, 2015 he immediately contacted Netspend by telephone while all - charges were pending. He was told to wait for the charges to go through and then call them back. From there things only got worse and much more confusing. On - -, 2015 Netspend said they opened a dispute claim, # -. They also told me via e-mail that " we will attempt to complete the investigation within 10 business days. If we need more time we may take


signature, which was never requested by them. They also claimed I did not contact them in a certain amount of time. They were contacted within one day of the transactions. It is impossible to speak to a person in the " fraud '' department because my son was told by the phone representatives that the fraud department does not speak to customers on the phone. He was also unable to get a last name or direct phone number from any of the representatives he spoke to on the telephone. In the meantime they decided on - -, 2015 to deny my claim. The reason they gave for this decision was that they did not receive my signature. I wrote back to them expressing my dissatisfaction with the outcome of their so-called " investigation '' into this matter. I explained that I am a - year old widow on a very low fixed income and need this money back. In fact, my - payment was turned down because of insufficient funds and I was changed a $12.00 late fee when this happened. This does not include all the $1.00 fees that Netspend has been charging me for each fraudulent transaction. Consequently, they agreed to reopen my claim. This time I sent them a certified letter with the disputed charges and with my signature. Now I am being told it will take another 45 calendar days for their decision. As I explained earlier, this is causing me a big financial problem because of my very low fixed income. It is also causing me much stress as I worry about how I am going to make up for this $330.00 that has been stolen from my account. . Their phone number is -. This is a prepaid - debit card account which I needed so my social security and pension checks could be deposited into since I do not have a checking account. Their address is Netspend Dispute Resolution Department ; -. - - ; -, T-. -. I would greatly appreciate any help you can give me in this matter. I