Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure California

On -/-/-, I received the Second Lien Modification documents from - -. The - Lien Modification ( - ) Agreement was mirrored/matched to the HAMP Tier 1 & NOT to the most recent HAMP Tier 2 from Nationstar ( -/-/- ). On -/-/-, I emailed - - a copy of an email dated -/-/- from - - stating, " Once all trial payments have been made, we will recalculate off of the HAMP Tier 2 once it is updated into the treasury. '' The - Lien Modification Agreement is due -/-/-. I 've requested twice for an extension to this due date. I have not received a response. - - does n't respond to all my emails. I continue to send follow-up emails to her. - emails were sent to her on -/-/- requesting receipt of my emails. She has not responded.


-/-/-, I 've sent an email to - - at Making Homes Affordable regarding the terms & conditions of The Second Lien Modification Agreement. I 've also asked for an extension to the due date. Refund overpayments due to incorrect amount online. I also wanted clarification if my second HELOC for $ - has been REVIEWED FOR ALL PROGRAMS & DENIED FOR ALL PROGRAM. I 've asked for simple clarification from - -. Again no response. Please note, communication continues to be a burden with Wells Fargo. I 've requested accommodations. I am a person with -. I 'm a survivor of -. I experienced a -. I suffer from -, -, - ( -, etc ... ), - and -. I also endure - - & - -. I 've requested the following accommodations : include my mother, - -, on all correspondence and to allow my mother, - -, on phone calls. My father has stage - - - ( non-smoking/- ) & my mother is n't always available, so I 've requested to have a third party representative included on phone calls and emails. These requests for accommodations have been denied. A complete disregard for my -. I have to send several emails & desperate phone call regarding the same subject matter to get a response.It is deceiving when Wells Fargo states they are working with me. I recently requested as an accommodation to have my mother included on emails. On -/-/-, - - stated in her email she is unable to include my mother, - -, in emails because she only has permission to email me in regards to my account for security purposes. I responded on -/-/- via email. I stated my mother is the executor to my trust and Wells Fargo has this information. I again explained that I 'm a - person and to add her to the emails was a request for accommodation. I also stated in the email that I visited a local Wells Fargo Bank to make my last trial payment and I was told there should n't be any issue with my mother being included on communications. I also asked - - to send me the security policy she referenced in her email. As of today, she has not sent me the document. - - from Wells Fargo 's Executive Department continues to encourage me to CALL Wells Fargo with questions, but they will not allow my mother or a third party to be included on the phone calls as an accommodation. She also calls me unexpectedly. Again a disregard for my -. Writing emails/correspondences in order to save my home has been exhausting and time consuming. This has been emotionally overwhelming. Please, I need someone to help me! Just because I 'm - does n't mean I ca n't live independentl