Westlake Services, LLC Consumer Loan Complaint

Westlake Services, LLC Consumer Loan department,

Vehicle loan Managing the loan or lease Florida

Now, we have been the victim of financial mismanagement by an auto finance company ; Westlake Financial - - -, who financed an automobile purchased for our - - - daughter upon her recent graduation from - high school which amounted to approximately - with a down payment of - plus costs. About a month after making the first payment she was rear-ended in a - car accident which subsequently went to arbitration determining that another driver covered by - - was determined to be at fault. Our - insurance had her and the car covered, which insurer paid Westlake - plus. Included in the transaction was - insurance covered by the finance company itself, a division of Westlake. Although Westlake was notified of the accident, they continued to harass us by phone and correspondence that other payments were due. This went on continuously for a month and a half at the rate of a dozen calls per day ( - kept a record ). I then sent a registered cease and desist letter, a copy of which I have attached. That did not deter them in any way as the calls kept coming. Of course I found out that


to report that the car was 'REPOSSESSED '' - that was the final blow. Her credit score has dropped to around - when it was - before this episode. We have enlisted the aid of - -, who specialize in repairing credit, however that does n't solve the main problem - the damages incurred by Westlake Finance. Of course, we are seeking an attorney for - so that we may recover serious damages inflicted by West Lake Financial for their purposefully malicious negligence and due diligence failure. While much of this is a result of 'Business Automation ', it is no excuse for their obvious negligence - " The right not knowing what the left is doing ''. Additionally, West Lake Financial, insurer of the - on the same auto, was paid up-to-date as agreed to with regard to the finance agreement, up to the point of the accident, when - took possession of the automobile and claimed its status as 'totaled ', thence paying $ - plus, up front, even though - was the insurer for the party responsible for the accident as determined in arbitration. Westlake has continued to attempt to decrease their liability by claiming that we still owe them when they, the holder of the -, should have satisfied all - a - is a - Is a -. Unfortunately many companies are depending on automation to solve their productivity problems while unknowingly creating greater ones with the burden being placed on the consumer. Her credibility together with increased financial burdens have been seriously affected thus denying our consumer rights. Moreover, the credit reporting company 's involvement has indeed compounded the situation considerably. They also can not continue accepting false information and then publishing it with impunity - particularly in - 's case, to wit ; providing information that the auto in question was 'Repossessed ' when in fact 'Totaled ', as the term is used. The - insurance business is a 'Risk ' ; however they clearly are attempting to evade that which they take, and continue to escape responsibility. This kind of business operation, 'neglect of due diligence through automated reliance ' is unfortunately, a prolific practice used throughout today 's business culture and needs to be addressed with full vigilance. We look forward to achieving some semblance of success and maybe do something about this obvious practice of, for lack of a better word, - the consumer.