Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Other mortgage Loan modification,collection,foreclosure Florida

Nationstar is the servicer of my second mortgage. After my first mortgage was successfully modified by the - - -, I contacted Nationstar to inquire about a 2MP under HAMP. Nationstar informed me that my investor, - ( - ) does not participate in home loan modifications regardless of the federal HAMP guidelines. So I contacted -. - provided me a telephone number to a voicemail system that states " the decision to modify a mortgage loan ins the sole discretion of the servicer, here Nationstar. So I contacted Nationstar again, to make them aware of the - voicemail. Nationstar 's representative asked me to conduct a conference call with himself, myself and - voicemail system so that he could hear it himself. Once he heard the voicemail, Nationstar 's representative told me that Nationstar will conduct an internal investigation into this matter. Nationstar sent me a letter following their investigation stating that the - voicemail was inaccurate and that the decision to modify was the sole discretion of the investor, here - and not theirs. This information confused me. Nationstar is being evasive and not forthcoming with the real reason behind their arbitrary decision not to consider my home


that I needed to catch up. Fearing that Nationstar had begun foreclosing, I sold some items and borrowed money to pay them because I 'd like to keep my home. When Nationstar called my home to collect on the late payments, I informed them that I had filed a complaint with the Consumer Financial Protection Bureau. The Nationstar representative then informed me that he will escalate the matter as a " proactive measure since I had filed a complaint. '' He said they will look into the matter. Nationstar still has n't offered to review my application or modify my loan under the HAMP 2MP. Nationstar continues to blame - and - continues to blame Nationstar.