Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

Wells Fargo Loan # -Investor - - - - - and - - - - - # -, - - CA -Short Sale was started -/-/2015. -/-/2015 the buyer was countered to $ -. -/-/2015 we faxed an offer matching their counter offer. -/-/2015 We were told that the negotiator made a decision to decline the file last week. 1. We spoke to Wells Fargo last week and no one bothered to tell us that the short sale was cancelled. 2. Wells Fargo could not give a reason as to why the file was cancelled. 3. The purchase price and fees on the HUD match the fees the negotiator told us would be approved. Why is Wells Fargo countering buyers, then cancelling when they get an offer that meets their countered price? It is obvious the negotiator is lazy or cancels files purpose to cover the fact she is too lazy to do her job.