HSBC Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

HSBC Mortgage department,

Conventional fixed mortgage Settlement process and costs Georgia

In - of 2009, my husband and I filed Chapter - Bankruptcy. Our mortgage company, HSBC, agreed to a loan modification and reaffirmation which lowered our mortgage payments from - to -. We signed these documents with our Bankruptcy Attorney ( - - - - -, -, - - -, -, - - ) and they were sent to the Attorney for HSBC - - -, - - - -, -, - -, - ) to be filed with the court. Four years later, we start getting notices from HSBC that we were behind on our mortgage payments and they threatened to foreclose on our house. Not one time have we ever missed a house payment. At that time, I had my attorney research the matter even though they were not obligated to do so, they contacted the Attorney for HSBC who claim to have never received the loan modification and reaffirmation agreement. I was terrified that our house would be foreclosed on again, so I agreed to sign another reaffirmation agreement. However, HSBC did not agree this time to modify our loan payments to a lower amount. I feel like in order to keep my house, I felt forced to sign the new agreement at the higher payment of -. In addition to the higher payment HSBC tacked on approximately $12000.00 in interest. No one seems to care that the paperwork was mishandled. No one seems to care that I owe $12000.00 more than I should. No one will listen. I hope you will.

HSBC customer in Georgia
Dec 08, 2015

* Source: CFPB Complaint Database

HSBC response to complaint:
Closed with explanation

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Contact HSBC

http://us.hsbc.com/
(212) 525-5000
[email protected]
452 5th Ave Fl 22
New York NY 10018
HSBC
HSBC

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