Bank of America Credit Card Complaint

Bank of America Credit card department,

Other fee California

Hi, I had a balance transfer off from Bank of America, and the promotion ended around - / -. I called into customer customer back in -, and I was informed by a Bank of America associate that as long as I pay my credit card bill in full on the due date in -, and I would have avoided any interest fees. I then scheduled a full payment for -. I called after the payment was made in -, just to make sure that the account has been paid off in full and that I do n't owe anything. However, the second representative then told me that I would be charged interest fees, because the promotion has already ended back in -. He went through the notes of my last conversation with the previous representative, and then offered to have the interest fees waived. However, he said I have to call back in 3 days after the statement is posted, because he can not waive a fee that has yet


So I called back in 3 days, and I spoke to another representative. He went through the notes of the conversations with the past - representatives, and then said the interest fee would be waived in 2-3 days once it is processed, and that my balance will be -, and I do not have to worry about anything else. However, it has been almost a month since then, and when I logged into Bank of America website just to double check, I noticed that the interest charge of $140.00 is still on the account, and that payment was due in 3 days for that amount. If I had not checked out of precaution, I would have been charged a late fee and had my credit history adversely affected, on top of additional interest fees on this interest charge. I called Bank of America again, and the last representative said she could not do anything about it other than to file another request. I spoke to a manager eventually, and she refused to review it and insisted that the fee is the final determination, and that the only way for me to resolve the issue is to pay the interest fee. I have been given different and very misleading information time after time by Bank of America. This is very shady. Had the first representative that I spoke to told me about the correct date to pay in order to avoid interests, I would have scheduled the payment for that date. I have had the balance in my checking account ready to pay it off since -, but I figured I could wait till end of the promotion. However, I am now led to believe that Bank of America had intentionally given me wrong information just so that they are able to charge me interest fees. I hope that this complaint will be able to help me address this injustice. Thank you so much.