Westlake Services, LLC Consumer Loan Complaint

Westlake Services, LLC Consumer Loan department,

Vehicle loan Managing the loan or lease New York

To whom it may concernI 'm writing you today about my horrific treatment by Westlake financial services, I purchased a - Mitsubishi endeavor at a dealer - - -. in - - in - 2015. I put done $5000.00 on a $7000.00 car, but for some reason Westlake just sent me a bill for over $8000.00 not sure where they get that number from. On - - my car was repossessed because I was behind on payments due to me being furloughed from my job with the state of -. I paid off the outstanding balance within 72 hours and wanted to get my car back. I was told by Westlake customer services that by paying the outstanding balance the car would be held in - and would not go to auction. After I paid the balance I contacted Westlake customer services and they could n't locate the car, the car had been moved 4 times


Westlake failed to send the release papers to the tow company which meant I could n't pick up the car and it took Westlake over a week or more of me calling everyday sometimes hourly for them to send the release papers. I contact Westlake customer services and got very little help and was transferred to other departments I asked to speak to a manager and was told " no '' rudely. I tried contacting their corporate headquarters and got no reply. The vendor/sub-contractor Westlake used to tow my car lost the plats to the car and I needed a notarized letter from Westlake stating that in order for me to get new plats for the car, Westlake customer services had me contact the towing company for the letter which they responded with no and stated that it 's not their policy to give notarized letters I then contacted Westlake again and was told someone would call me back. In addition, I found out that the SUV windows were left open and the inside now has water damage that needs to be fixed. I keep trying to contact someone in management at Westlake and all I 'm ever told is that someone will call me back which they never do. It 's now one month later and I still do not have the car back Westlake is demanding payment for the car but it 's in their possession. Due to this stress caused by Westlake I have miss days off from work and the stress has aggravated my medical issues. I would like to end my contract with this company as they are very unprofessional, rude, and they are predatory lenders. Reviews of Westlake online are negative and other people have had the same problems with Westlake as I have. Could you please help me bring a much needed resolution to this problem because Westlake will not respond to my calls or emails, my account number is -. Thank you- -