Ocwen Mortgage Complaint

Ocwen Mortgage department,

Other mortgage Settlement process and costs Maryland

I am in the process of refinancing a commerical loan. The loan was with - but somw how its being serviced by OCWEN a collection agency. I am NOT in collections nor have I ever missed a payment. The issue is on -/-/- my closing company and myself placed a call to OCWEN for a payoff, In doing so the OCWEN customer service agent gave us the date -/-/- that we would have the final payoff. On -/-/- we again placed another call to OCWEN and we where told the paperwork and payoff would not be ready until the -/-/-. On the - I started calling again because we still did not have a payoff figure or any paperwork to make the payoff. About - - called me back stating she just got involved and how could she help. I explained to her the above and she informed me that my relationship magager was not in and they had to pull my loan agreement from -. But she would be able to send me the payoff figure. Again she called me back at - and told me that I had to make the payoff today -/-/- or according to my


leanding Bank would never agree to this type of fraud. My closing agent asked if - could run this up to a higher manager to ask if something could be would out, she finally agreed. At this point it was about - - and my Bank closed at - - so a closing could never happen. Well to make a long stroy short, I received a call aback from - - this morning -/-/- stating that at - - this morning my pay off was faxed to my closing company with the additional $2800.00 due. She would not do anything with it. I asked - again about some kind of coursety write off since this payoff was promissed back on the - of - to be in my hands by the -/-/-, then told on the - no the payoff will not be ready unitl the - and on the - told it would take at least 24-48 hours more. I truely beleive OCWEN was putting the pay off for this time just to ake the extra $2800.00 in interest. I feel that OCWEN works just like they say, a collection agency and will do everything in their power to get as much money as they can from their cliants. I do beleive this has happen to many others for the same stall tactics they gave me. Please help me to stop OCWEN from doing this to others and help get my over payment of interest back. Thanks- - - -Loan Number -