Performant Financial Corporation Debt Collection Complaint

Performant Financial Corporation Debt collection department,

Other (phone, health club, etc.) False statements or representation Attempted to collect wrong amount Florida

The US Dept of Treasury turned over my account to Performant collection agency for collection. Upon being contacted I disputed the amount due and requested an explanation of all the various fees that has taken my debt from $1800.00 to over $3000.00. All I received was a copy of the list of the fees and their amounts without explanation of what each fee is. Fees such as a - fee and a - fee and a Bonus Fee. These fees are being listed as Potential Fees '' by the Dept of Treasury but are included as my balance due from Performant. I have not received an explanation of what these fees specifically are only that the Dept of Treasury can charge what ever fees they like since they are the US Government. Immediately after only providing me this list of fees instead of an explanation of what these fees are, - - with Performant attempted - time to call my phone in - and then immediately began the process of to have my wages garnished, including phoning my Human Resources Department to verify my


a heated discussion with -, I was finally able to make arrangements with him in the amount of $ -/mo. My first payment was to be made on - -, 2015 and each payment to be made the - of each month. I asked - if there was any leeway in the due date as I would like to make the payments as close to my pay period as possible and he said I would be fine as long as I did n't go past the - of each month. I asked if I can send personal checks and was told that I had to call my payments in each month, that I was not able to make payments by checks. On - - I phoned in my first payment and was told they would process it as an electronic check and to allow about 5 business days for it to show on my bank account. In -, the - fell on a Sunday and they were closed so I called in on the - and received - voicemail. - called me back and took my debit card information and processed the payment which hit my bank account on the -. A week later I received a statement from Performant dated the - showing I was late with my payment and that my - payment would be $300.00 Since it was only a few days apart, I assumed their systems did n't update and disregarded the statement. However, I noticed their statements say I can mail my payments to the US Dept of Treasury using a check but - says I 'm not allowed that option. On - - I phoned - and left a voicemail to attempt to make my payment. He did n't return my call, so on the -, I called him again and made my payment. That payment hit my bank account on the -. Today, - - ; I received a statement dated -/-/2015, stating I am late in my payment and my - payment is to be $300.00. I also received a threatening letter dated -/-/2015 stating I 'm not keeping up my agreement with the Dept of Treasury and am delinquent in my payments. I have not been delinquent in my payments and their letters are being sent days after the payments clear my bank account. I am also being charged over $700.00 in fees with no explanation on what these fees are. These fees are labeled as Potential '' by the Dept of Treasury but Performant has them included in my full balance due.