Fifth Third Bank Consumer Loan Complaint

Fifth Third Bank Consumer Loan department,

Vehicle loan Managing the loan or lease Managing the loan or lease Florida

In - -, I purchased a new - -, and obtained financing with Fifth Third Bank for $12000.00. After setting up automatic withdrawal from my checking account, in - -, I changed banks. I transferred the automatic payment from the old account to the new -, but the withdrawal was delayed through no fault of mine or my bank ( - - Bank -. Nevertheless, it got squared away ; and I made - payments through the - - - to get the account squared away. The second major discrepancy occurred in - -, when I called to stop the automatic payment program, and requested Fifth Third Bank ( FTB ) to send me a monthly payment coupon book. I never received the payment book, and a couple months later, a repossession company attempted to reclaim the truck. I called Fifth Third, asking why I had not received the payment coupon book, but they were clueless. I made - payments to get my installments up to date, along with a $160.00 late charge.


On -/-/-/-/-, I wrote to - -, - at Fifth Third Bank ( FTB ), regarding the situation, but never received a reply ; On -/-/-, I wrote to - -, also in the Office of - FTB, but never received a reply ; In - -, I spoke with - -, also in the Office of the President at -. On -/-/-, I sent - letters by certified mail to the - individuals named above, along with a detailed - spreadsheet I created listing all the payments I made, including the Late Charges FTB generated, and noting where the Principal payments were erroneously applied to the interest. In -, I called - -. He informed me that he had received the spreadsheet, was analyzing it, and was required to reply by - -. On - -, I again called him, and he gave a vague response, acknowledging that his response was not forthcoming. All I have received since sending in the spreadsheets and talking to - - is a - history of my loan payments, along with a form letter saying y account is seriously delinquent. FTB 's deplorable customer service is exemplified by the following four notices:1 ) On -/-/-, my balance due was $580.00. 2 ) On -/-/-, my balance due was $780.00. 3 ) On -/-/-, my balance due was $650.00. 4 ) On -/-/-, my balance due was $460.00. It would be expected that the balance due would increase in time, but this fluctuation up and down is beyond confusing. I have spent a long time looking over the - pages of my Installment Loan history, which I have copied and enclosed. I numbered each payment, and transferred all the amounts to an - spreadsheet to get some totals. I hope you or someone can make sense of the figures.