CIT Bank National Association Mortgage Complaint

CIT Bank National Association Mortgage department,

Home equity loan or line of credit Settlement process and costs California

Mortgage Loan -To Whom It May Concern : I have submitted settlement offers regarding the above loan to Indymac Mortgage Services five times since -/-/-. On -/-/- I received a counter offer from Indymac in the amount of $19000.00. I agreed to this offer and was in the process of arranging a wire transfer when the account manager, - - stopped returning my calls. I was able to contact - again on -/-/- and was told to resubmit the $19000.00 offer in writing which I did. I never received a response. On -/-/- I received a call from - - informing me that the debt had been discharged and they were now in charge of collection on the account. The account -, - - directed me to submit a settlement offer. I continued to submit documents over an over without a proper response or a settlement conclusion until a call to - - on -/-/- was rerouted to a new collection company called - - -. They informed me that they are now in charge of collection on this account. I resubmitted documents to them several times between -/-/- and -/-/-.


was now due. I never received anything in writing from Indymac or - - Services that they are in charge of my account. I do not know if this is a legitimate company as they will not share their address or domain. In addition they will not share with me the actual denial letters or counter offers that they claim were generated directly from Indymac. I have spoken to several representatives at Indymac who claim that - - - still services the account and that they have the authority to settle the account on behalf of Indymac. Once again I am not able to reach anyone at - as all of their calls are rerouted to - - -. I am requesting that Indymac Mortgage Services contact me in writing with the reasons for each settlement denial, the documents used to make the decisions and the full name, address and contact information for the collection company that is charge of my account.