Fifth Third Bank Bank Account Or Service Complaint

Fifth Third Bank Bank account or service department,

Other bank product/service Making/receiving payments, sending money Kentucky

my sister bought a cashier check to pay me for a car I was selling my nephew. she obtained it from 5th 3rd at - branch in -.ky. they issued her a check on white plain paper. I took check to my bank and they refused to cash because the check was not on proper blue check paper. I then took to 5th 3rd - branch and they also refused to cash. my sister called - branch next day and was told they were out of blue paper but it was ok and to have - branch called them when I went back to bank. id, we did, was told they were out of blue check paper for 3 days but all info was on the white paper-which was still uncashable. the - branch manager was very helpful and I was issued a new check the next week.