RBS Citizens Mortgage Complaint

RBS Citizens Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Ohio

-/-/- I entered into a Modification Agreement with RBS Citizens Bank, in which I promised to repay the outstanding balance over 30 years at a fixed rate of 5 % APR. My principal balance of $99000.00 would be payable over the next 360 months in equal payments of $530.00 which includes any interest accured during the billing cycle. My first monthly payment at this new amount would begin -/-/-. I have now made - monthly payments of $530.00 of which none of the payments are going to my mortgage. Citizens Bank has added on to the agreement an " accrual adjustment '' of $6400.00 and also are charging me a " Discharge Fee '' of an additional $28.00 every month. None of these charges are in my agreement or ever talked about.


for several months, I finally got a call back from Citizens Bank and was told I would hear back within 24 hours. As of - - @ -, I have never heard back from the bank. -/-/- my attorney filed a formal " Notice of Error '' pursuant to - - and have not had a response to this Notice of Error from Citizens Bank as of this day, -/-/-. I need your help again ... At - years young -, I do n't need this horrible treatment from a bank that I have been a customer for the past 32 years. This bank advertises " We 're committed to you '' ... ..I do n't know who " you '' is but it certainly has n't been me.