Westlake Services, LLC Consumer Loan Complaint

Westlake Services, LLC Consumer loan department,

Vehicle loan Managing the loan or lease California

I took a title loan out with Wilshire Consumer Credit, an extremely high interest, short term loan, for about $2600.00. The terms were 10 % per month. I intended to only have to make one payment before paying them off but I ended up making two, -/-/- & -/-/- but then I had the funds to pay off the loan -/-/-. Because I had to wait for a check to clear I called in to provide my account information on - -, I was given a payoff amount, was told that the funds would be removed in the next day or two and my pink slip would be returned in about 5 to 7 days. on - - I started receiving calls from Wilshire. When I responded I was told by the lady who answered that they had not been able to take the monies owed because I had given them incorrect account information and that I now owed an additional $ -. I told her that I 'd given the correct information and asked why I would intentionally give them an incorrect account number. I also asked why they had n't called me back and at least leave a


on - - but no more. Her reply was that was n't going to happen and she passed me on to her supervisor, - -. - initially i.d . 'd himself as being - - for some reason. - then proceeded to intentionally mangle the pronunciation of my last name, -. Then when he reviewed the matter, he also stated that I had given them an incorrect account number. When I rejected that notion he became very condescending and told me that there was a tape of the conversation, that he would listen to and then decided if I had given an incorrect account number or not. I told him that we should listen to the tape together. He rejected that and said that was n't possible. Through out the conversation - was extremely condescending and very unprofessional in that he repeatedly cut me off and talked over me, many times being merely repetitive. He ended the call by saying he would listen to the tape & make his judgement. I did n't hear from - until -/-/15, when I received a collection call. I checked my account & they still have n't removed the funds. I just went through the same initial call that I went through before but with a more polite and professional individual. The results have been the same, he attempted to pass me off to his supervisor but the supervisor was in the meeting. To me it 's very clear what they 're doing. They intentionally wrote down the account number wrong and want to collect an additional few hundred dollars. It 's probably a way they pay their employees.