Bank of America Credit Card Complaint

Bank of America Credit card department,

Other fee Colorado

I have a credit card with Bank of America. I opened an account with the Bank -/-/-. During that time I have had many issues with fees being charged. After opening my account, I got a credit card associated with the checking and savings account. I closed all of my Bank of America accounts -/-/-, but I kept the credit card. I made a payment of $200.00 on the credit card account, attempting to use their billpay service as my payment service through my primary bank, -, can be unreliable. For some odd reason, the system was n't taking my information so I abandoned the efforts to use their account, re-entered all my information through -, and made the payment through -. Bank of America took the - payment, but then also tried to process the second payment. And charged me a returned check fee to boot. Notably, I was NOT using a check, merely their payment system, which failed. The bank then closed my card at some point ( I am not sure when ; the account appears open online, but I was transferred to collections when I called about the fee ), and they are refusing to refund the fee. They even refuse to tell me who to contact to request that the fee be refunded. I 've made - separate requests and been transferred to numerous departments.