Amex Credit Card Complaint

Amex Credit card department,

Closing/Cancelling account California

I had an arrangement with American Express that they would take out $500.00 a month on the - of every month directly to pay down the outstanding balance of my account. They have taken it out $1500.00 to $2000.00 out of my checking account. Today I was updated by Experian of the following : They Charge off my account? even with an agreement? And American Express was taking Money directly from my checking account Monthly? and I would not be charged further interest? Where most of the incurred debt is coming from. Why did they call me and get me to agree to the terms that they requested if they were going to pursue a charge off '' - Potentially negative information has been posted to your Credit Report Hide DetailsBusiness : Phone : Status Date : Payment Status : AME-- - - -, FL -/2015Charge-offReported By : - What is Potentially Negative Information? An item is " Potentially Negative '' when a credit reports that you have not met the terms of your agreement with them. This may include late payments, charged off accounts, accounts sent to collection, bankruptcies, liens, judgements, etc.