Bank of America Credit Card Complaint

Bank of America Credit card department,

APR or interest rate Florida

In -/-/- I transfer $2600.00 for 0 % promotion rate until - -. At the same time I had another promotion for 0 % rate until - -, and also I was using this card for my daily purchases. Every month I was paying whole amount that I spend on my daily purchases to avoid interest, but my bank use my monthly payments to cover FIRST - - promotion 0 % rate ; SECOND - - promotion 0 % rate ; and after they start to charge me 19.99 % APR even though I still have 0 % promotion rate on - until - -. I did contact bank several times by the phone and in person, but they always had different explanation. After I submit my complain to your agency, I received letter from - - -, Customer Advocate, Enterprise Customer Care Resolution. In this letter he state Additionally, you accepted a 0 % APR offer until statement closing date in - - for direct deposit and check cash advanced for $2600.00, which posted on - -, -. '' I will scan you this letter and my prove that 0 % promotion rate on $2600.00 was until - -. I called - - - several times, but he NEVER return my calls. I just do not understand how Customer Advocate allowed to be dishonest and ignorant.