Wells Fargo Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure

Wells Fargo Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

This past year I noticed a - unpaid principal balance of - '' on my monthly statement. This - unpaid principal just showed with no explanation. My mortgage is with Wells Fargo Home Mortgage and it is too high for my income. My monthly payment including escrow of - is $2700.00. My mortgage payments are adjusted each year as a result of a modification from -. In - of - my total payment increased from $2400.00 to $2700.00. Last year, just before the increase I inquired about having my interest lowered, it is currently - %, I was immediatly told no ''. I began making my payments late and the harrassing telephone calls from Wells Fargo employees began. They called at -, -, and night on the same day even though I spoke to someone and let them know when I would make the payment. I retired in - of


moving to the - - where my family is located and the cost of living is lower than it is here in - -. Each - the interest increased, my total current payment including $290.00 escrow ( for ins & tax ). Currently my interest rate is 5 % until - -, -, it will go as high as 7 %. The - Principal Balance '' is currently over $12000.00, because late fees of over $100.00. are added each month. When I inquired the unpaid - Principal Balance Account I told was it was added because I was late on my payment. I did not realize I had that agreement and everytime I request a copy of the agreement, I am sent a paragraph with my signature. I have no idea what type of document this paragraph is from. I did see where the Special Forbearance Agreement from - - included a similar statement but the forbearance was a temporary lasting just a short time, I never had a -. I was told that I have to pay this - because I am late on my payments. I would like the - removed. Finally, I have a buyer for my house, it is in escrow and should close on -/-/-. Please look into this matter I understand that I have late fees but I do not agree with the second. I was advised to use this web site to file a complaint..

Wells Fargo customer in California
Nov 02, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with explanation

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Contact Wells Fargo

http://www.wellsfargo.com/
(866) 249-3302
[email protected]
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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