U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

- - - - - - , - - CA -USBank Loan # -The short sale was started -/-/2015 with USBank. Today we were told, by an obviously new and clue-less employee of USBank, that borrower does not qualify for the HAFA relocation incentive because they did not qualify for HAMP '' So ... .... If someone does not qualify for a loan mod they are ineligible for a relocation incentive???? ***SERIOUSLY????????????????? What does one have to do with the other? The employee at USBank was unable to explain why or how USBank came to this decision. USBank is obviously understaffed and refuses to train their employees as to not only Federal Guidelines, but also the basics of todays mortgage industry - which includes HAMP and HAFA. Does USBank even know the difference between HAFA and HAMP? The absolute worst part of all this is that ON USBANK 's OWN WEBSITE it states on page - in the paragraph titled The Making Home Affordable Program '' : This program has - different options for homeowners - one for loan modification ( HAMP ) and another for refinancing ( HARP ). If you do not qualify for these options, you may qualify for other foreclosure prevention alternatives ( HAFA ). It is obvious USBank is purposely not training their employees in an attempt to defraud their own clients, investors and the Federal Government. We already know they think they are bigger than the Federal Government. We have these isues on ALL our files with USBank. If the CFPB would like further information to aid in their next fine against USBank, please let us know. We have closed over - short sales and would be able to provide substantive documentation from our detailed notes, emails, and documents in our short sale files.