Bank of America Credit Card Complaint

Bank of America Credit card department,

Convenience checks New York

I had - balance transfers, both with a 0 % promotional balance on my Bank of America : - - - credit card. 0 % balance transfer 1 - Transaction date : -/-/- for $2000.00 with a 3 % fee. Promotion expired -/-/-. 0 % balance transfer 2 - Transaction date : -/-/- for $1400.00 with a 3 % fee. Promotion expires -/-/-. I had made minimum monthly payments to this card. On -/-/- I made a full payment for the $2000.00 balance + 3 % fee ( $60.00 ). As of my account statement ending on -/-/-, instead of continuing my 0 % balance transfer ending on -/-/-, I was charged an interest on $950.00 of outstanding balance. '' Bank of America refuses to refund the interest and states that all principal must be made to avoid further interest costs - they are blaming me for not paying the full amount even though the balance transfer promotion does not end until -/-/-. I called in multiple times before the promotion expiring to ensure I would not be charged the interest cost. I 've attached my account statements and a document I requested from BOA in regards to how payments will be allocated to my Bank of America : - credit card. Thank you, -