Fifth Third Bank Bank Account Or Service Complaint

Checking account Deposits and withdrawals

Fifth Third Bank Bank account or service department,

Checking account Deposits and withdrawals Illinois

On - -, 2015, I made a $100.00 cash deposit into my checking via ATM location # - located at - - - -, -, IL. This ATM belongs to Fifth Third Bank. A deposit slip printed from the ATM showing my correct ATM card number, the date, and the deposit amount of $100.00. The following business day, I checked my online access account with Fifth Third Bank. The deposit had not posted. I called the - branch office at - and explained the situation to the teller who answered. I was advised that I would need to call - and file a dispute. I called and filed. Case number - was opened for me via the Disputes Resolution Dept. and I was issued a provisional credit for $100.00 in my checking account on -/-/2015. I was provided with a letter regarding this transaction. On -/-/2015 I logged into my Fifth Third online access account and found the $100.00 had been debited from my account with the description " reversal of dispute provisional credit ''. I also received in the mail a letter dated -/-/15 that Fifth Third Bank had denied my dispute because


made a call to the Dispute Resolutions dept. where we were instructed to fax a copy of my ATM deposit receipt to -. The fax was made and I was sent home with no timeframe of completion. I followed up with the disputes resolution dept. on -/-/15 to verify the fax was received and to determine a timeframe in resolving my dispute. I was advised the fax was ( 1 ) received, but ( 2 ) my claim was still denied because the ATM was found to be in balance. I followed up with an email to - - on -/-/15 letting him know the findings. I have not been offered any help in resolving this matter. I find it to be absolutely unacceptable from a customer service standpoint that a deposit can be made into an ATM, a proof of deposit receipt is provided, and yet the $100.00 is missing. The - branch has provided absolutely no service at this point. The denying of my dispute by the Dispute Resolution dept after providing solid proof is also unacceptable.

Fifth Third Bank customer in Illinois
Oct 26, 2015

* Source: CFPB Complaint Database

Fifth Third Bank response to complaint:
Closed with monetary relief

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