Bank of America Credit card department,
In -/-/- I was approached in - - while waiting to board a - Airlines flight and asked if I would like to earn free - flights by signing up for a credit card. I asked if the credit card had an annual fee ant the sales person said there was no annual fee and there would be no annual fee. On that basis, I applied for a - branded credit card issued by Bank of America by giving the salesperson which he entered into a tablet. Over the course of the next year, I accumulated over - points ( miles ) which could be used to reduce the cost of airfare with - Airlines. In -/-/-, I received a letter from BoF thanking me for being a customer and informing me that a $59.00 annual fee would appear on my - credit card bill. I immediately called Bank of America and they informed me the charge was - Airlines responsibility. Tey even gave me the phone number and phone tree sequence of number to reach -. Upon calling -, I was informed the charge was not theirs, but would be generated by BoF. Whin I called BoF again, they acknowledged the charge was an annual fee for that particular credit card. They refused to waive the fee and reminded me I would lose all benefits if I cancelled the card. Having been backed into a corner, it appears the correct economic decision is to bite the bullet, pay the annual fee, and use the miles as quickly as possible before cancelling the BoF credit card.
Bank of America customer in Nevada
Oct 26, 2015
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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