Fifth Third Bank Bank Account Or Service Complaint

Fifth Third Bank Bank account or service department,

Other bank product/service Deposits and withdrawals Florida

on - -, 2015 there was an ACH transaction withdrawal from my account without my permission for $750.00 to a company bamed -. this ACH transaction caused my business account to go into a negative balance. when I noticed the transaction on - -, 2015 I immediately called my bank and spoke to the claims department. I explain the situation that this was a fraudulent activity that I have no knowledge or no relations to - or the bank that was involved as well named fifth third Bank in Michigan. - - filed the claim - - filed the claims for me and told me I would receive a refund in 12 hours or up to 1 to 2 business days. When I followed up on - -, 2015 with - who holds my business account at approximately - - I was told that my claim was denied because I needed to make a claim within 24 hours of the transaction. before finding out that my claim was denied I have been going back-and-forth with the - the claim department and the claim department from fifth third Bank. From here I was able to claim the company ID and the trace number in regards to this transaction. after finding out that my claim was denied I had spoke to my branch manager at - to have a representative called the claim department in regards to the situation. I was able to retrieve my contract that I had signed with the business account. On Monday, - -, 2015 I have to call the - claim department and they will be contacting fifth third bank with me on the line in regards to this transaction. I have filed a claim two times more after the my claim was denied.