Bank of America Mortgage Complaint

Bank of America Mortgage department,

Other mortgage Credit decision / Underwriting California

I just finished a home modification refinance with Bank of America. A HORRIFIC E-PERIENCE which began -/-/2014. 30 days ended up six months. I called in -/-/- for the application and again in -/-/-. Being laid off from my job, I contacted BofA regarding a loan modification. Loan interest rates had dropped so I was lead to believe it would be a consideration. I was also told the - & - could be combined, - with BofA. By the end of the process I was 3 months behind. - -, my account manager at BofA was always hard to reach. I completed all documents in the original loan package and attached all info/docs listed. From then on I received - letters from BofA stating more information needed. I sent some information 2-3 times. Uniform Borrowers Assistance form, actual application, was requested multiple times. HOW COULD THEY PROCESS THE LOAN WITHOUT THE APPLICATION? A web site to follow this modification, - allowed me to sign up and then continually denied access. Tech support said - - must check the file 'active ' before I could get information. - - disagreed and did not. Fedex notifications directed me to the website for


Home Affordable Modification Program. - Modification 24 Program. - Standard Modification Program. - Capitalization and Extension Modification Program. - Streamlined Modification Program*Programs not available to me : - Alt Mod - Program Short Sale Programs. Deed in lieu of foreclosure Programs. I was assigned the - Streamlined Modification Program*. A program they had just stated I was not eligible for. I finally received the final documentation to sign and found : The interest rate did not change. They would not consider combining the - and -. They would be adding $3300.00 of past due interest to the loan. This amount added - years and - months to my loan. I did not and do not understand this at all. I was n't eligible for any program according to them, yet one was offered which does not seem to help my problems at all. Comparisons of my original note and the new modification note : Original note : $1100.00 monthly payments. 30 [email protected] %. 9 years paid. Modification note : $1000.00 monthly payments. 40 [email protected] %., adding - years to loan. This would bring my payments down $130.00 a month less. I received a notice in -/-/- that my escrow accounts had been reviewed and my payments will go up to $1200.00, which is even higher than the original amount. I tried to get through to - - in hopes he could go over this offer with me. When given another agent they stated I had to speak to him. I was given - - 's manager 's direct number but no response received. I was given - different phone conference appts set by other agents for - - and received no response. Later, he told me he had been - for - and was n't aware of appointments made. Really! There was no one to cover his desk for two weeks. I called - and they referred me back to BofA. Time was up and I had to sign the documents or go into foreclosure. I signed the documents. . IS THIS REALLY APPROVED PRACTICE FOR BANKS? Is there a way I can fight back?. I had to sign the final papers for this modification without answers due to the FEAR OF FORECLOSURE. I FEEL THIS PRACTICE BY A BANK AFTER BAILED BY MY TA- DOLLARS SHOULD NOT BE ALLOWED.