Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

Other mortgage Application, originator, mortgage broker Maryland

On or about - -, 2015, I received an email regarding refinance of a mortgage. I provided contact information. The first company to call was from -, CA. Since I had gone to a master 's degree program for a year in -, CA, I had a nice conversation with the caller from Loan Depot. The - company to call was Quicken. I was aware that Quicken advertised themselves as being Highest in Customer Satisfaction by - - -. I received an email from - - of Quicken on - -, 2015 saying he would be my Home Loan Expert. I sent - - an email on - -, 2015 saying that I needed immediate answers by - the next day. - - called and offered my nothing more, except absolutely outstanding service. I went with Quicken on this promise. From the start, virtually all of the communications from Quicken went into my Spam folder. I did not have this problem at any other time and it was a distraction. Throughout the process, - - and - - -, my Client Care Specialist, were out of the office infrequently. - - had - people contacting me in her absence. A


changed their request asking me if I had a copy of the bylaws. They asked me if I had the documents and asked me to obtain them from the condo company. Let me state at this time that I chose Quicken because of the personal commitment of - - to provide outstanding service. I purchased my condo about 4 years ago on a 30-year mortgage. I am - years old. I decided it would be good to pay off as much of the condo as i could before i passed. This would make it easier for my wife. - - had people substituting for him and - - had person filling in for her. It made for an unsatisfactory situation. I provided all the information requested on an immediate basis. At the time I opted out of my loan, the bylaws issue was not being acted upon. Quicken asked for a deposit of $500.00. They returned $120.00. I would like to have my $370.00 returned because of poor performance. I certainly did not need to have my credit checked ( which they did not include as a requirement ) or to have an appraisal. Quicken does not require a deposit today. Thank you. - - -